Return Policy
We accept returns on all orders within 30 days of delivery date. The merchandise must be returned in the exact same condition in which it was shipped in order to receive a refund. This includes the original packaging and all the tags.

Non-returnable items 
Gift Cards are non-refundable.
Itens purchased as “Promotions” cannot be returned or exchanged, no exceptions, so they are non-refundable.
For hygiene and health safety issues, earrings are non-returnable.

How to Process a Return
Please email us to with the order number within 30 days from the arrival date to start the return process. We will not accept any returns or exchanges reported after 30 days from the arrival time.

Damaged items
Please report all damaged items to within 48 hours of receipt with photos that show your product(s). If not reported within that time we will not be able to issue replacements.

Once your return is received and inspected, your refund will be processed.
The credit should appear on your next statement. You should receive an email confirming the completion of return processing.

Shipping Costs 
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. You should use a trackable shipping service.

Wrong Address 
Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a refund of your order amount.

Vaidoza is not responsible for international shipments lost in transit.
For further assistance, please contact

We reserve the right to modify its return and exchange policy at any time.
Last Updated: January 9, 2021